Matbet88 Privacy Policy – Personal Data Protection for Malaysian Members

Introduction

Welcome to the matbet88 Privacy Policy. This document is an agreement governing how matbet88 ("we", "the Platform") manages your personal information ("Member", "you") when you register, use, and interact with the matbet88 platform at https://matbet88.biz.

Matbet88 is deeply committed to protecting the privacy of every member. We understand that your trust is our most valuable asset, and safeguarding your personal data is a responsibility we take seriously. This Privacy Policy has been drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international best practices in data protection.

By registering an account or using any matbet88 service, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the matbet88 platform and contact us to delete your account.

Information Collected

Matbet88 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:

A. Registration Information (Collected Directly)

• Full name as stated in your official identification document;
• Malaysian identity card number (MyKad) or passport number;
• Date of birth and gender;
• An active email address;
• A Malaysian mobile number registered in your name;
• Current residential address.

B. Financial Information (Collected During Transactions)

• Name of the e-wallet or bank account holder;
• Account number (partial only, not in full);
• Deposit and withdrawal records, including amounts, dates, and payment methods used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX via Maybank2u or CIMB Clicks);
• Transaction history within your matbet88 account.

C. Usage & Technical Information (Collected Automatically)

• Your device's IP address;
• Device type, operating system, and web browser used;
• Access log data including pages visited, session times, and duration;
• Game history and betting activity within the matbet88 platform;
• Cookie data and other tracking technologies (see Section 7).

How We Use Your Data

Matbet88 uses the information collected solely for lawful, necessary, and platform-relevant purposes. The following is a detailed breakdown of how your data is used:

Data Processing Basis

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, matbet88 only processes your personal data on lawful grounds. The bases applicable to data processing at matbet88 are as follows:

• Contract Performance: Processing necessary to deliver the services you have requested — including account management, deposit and withdrawal processing, and game execution;
• Legal Obligation: Processing required to comply with Malaysian laws, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements;
• Legitimate Interests: Processing for the purposes of platform security, fraud prevention, and service improvement that does not affect your privacy rights;
• Consent: For marketing and promotional communications, matbet88 will only contact you if you have given your explicit consent.

Data Sharing

Matbet88 does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. However, in the course of delivering our services, there are certain situations where your data may be shared with the following parties:

• Payment Service Providers: Transaction information required is shared with payment processors (such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX gateways) solely for the purpose of processing your financial transactions;
• Game Software Providers: Minimum game data required is shared with software providers such as Pragmatic Play, PG Soft, and Evolution Gaming to ensure proper game functionality;
• Authorities & Regulatory Bodies: matbet88 is required to disclose certain information to Malaysian authorities upon lawful request via court order or legal obligation;
• Technology Service Providers: Cloud infrastructure providers and technical service providers used by matbet88 may have limited access to your data as part of the technical services they provide — all such providers are bound by strict confidentiality agreements with matbet88.

All third parties that receive data from matbet88 are required to use it solely for the specified purposes and to comply with data protection standards equivalent to our own.

Data Storage & Security

Matbet88 stores your personal data on secure, protected servers. We implement multiple layers of technical and organisational security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction:

• Data encryption in transit using TLS/SSL 256-bit protocols;
• Encryption of data at rest for sensitive information;
• Role-based access controls — only matbet88 staff who genuinely require access to specific data are authorised to do so;
• Round-the-clock security monitoring 24/7 to detect any suspicious activity;
• Penetration testing and security audits conducted on a regular basis;
• Disaster recovery procedures to ensure service continuity and data security.

Data Retention Period: matbet88 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under Malaysian law. In general:

• Active account data: For the duration your account remains active and up to 5 years after account closure;
• Financial transaction records: A minimum of 7 years, in accordance with Malaysia's AML legal requirements;
• Support communication logs: 3 years from the date of last communication.

Cookies & Tracking Technologies

Matbet88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit the matbet88 website.

The following are the types of cookies used by matbet88:

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the matbet88 platform. For more information on managing cookies, refer to the help documentation of your web browser.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by matbet88:

Underage Player Data

Matbet88 does not knowingly collect or process personal data from individuals under the age of 18. The matbet88 platform is intended strictly for adults only.

If we discover that we have collected personal data from an individual under the age of 18 without proper parental or guardian consent, we will take immediate steps to delete that information from our systems and close the account in question.

If you are a parent or guardian and believe your child has registered on matbet88 without your consent, please contact us immediately at support@matbet88.biz so we can take the appropriate action without delay.

Links to Other Sites

The matbet88 platform may contain links to websites of game software providers or other service providers. The matbet88 Privacy Policy does not apply to those third-party websites.

Matbet88 is not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policy of each website you visit individually. Your visit to any website outside the matbet88 platform is entirely at your own risk.

Cross-Border Data Transfers

In certain cases, your personal data may be transferred to and stored on servers located outside Malaysia — particularly in connection with cloud infrastructure services and international game software providers that matbet88 utilises.

Matbet88 ensures that any cross-border data transfers are carried out with adequate safeguards in place, including:

• Only transferring data to countries or entities that uphold equivalent data protection standards;
• Ensuring that data processing agreements compliant with international standards are in place between matbet88 and third-party providers;
• Data transfer minimisation — only information that is strictly necessary is shared.

Privacy Policy Updates

Matbet88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. When material changes are made, matbet88 will:

• Updating the "Last Updated" date at the top of this page;
• Displaying notices within the matbet88 platform to inform members of important changes;
• In the event of significant changes, sending a notification to your registered email address.

Your continued use of the matbet88 platform following any amendments to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we manage your data.

Contact the matbet88 Privacy Officer

If you have any questions, concerns, or complaints regarding how matbet88 handles your personal data, or to submit a data rights request, please contact the matbet88 Privacy Officer through the following channels:

• Privacy Email: support@matbet88.biz (use the subject line: "Data Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week within the matbet88 platform
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days

If you are unsatisfied with our response, you may also lodge a complaint with the Department of Personal Data Protection under the Ministry of Communications and Digital Malaysia, the regulatory body responsible for enforcing PDPA 2010.